Shipping
Pre-orders will be ready and shipped during the month of November 2022.
Next Day Delivery, available Monday-Friday, excluding public holidays. All rates are subject to fuel surcharge. Transit times are 2-7 days for major cities outside of the UK.
A tracking number will be sent to your email address as soon as your order is being processed for shipment. By using your parcel tracking number, you can follow your package's progress at any moment.
Returns
You may return any item ordered from the OTK online shop within 14 days of receipt. Please contact us by email on contact@otkstudio.co.uk and quote your order number and reason for return.
Only new, unworn, unwashed items in their original packaging, undamaged, with its label attached, will be accepted.
In accordance with our general terms and conditions of sale, the return costs will be at your expense. The costs and risks pertaining to the return of product(s) are borne by the sender. OTK cannot be held responsible in the event of loss, theft or damage of the parcel. For security reasons, we recommend a shipment with a tracking number.
You may return the item(s) in their packaging to the following address:
CSM Warehouse
Unit 20 Rotherhithe Business Estate
214 Rotherhithe New Road
London SE16 3EH
United Kingdom
Exchanges
Should you be interested in a different size, colour or style, please return your item(s) to us and simply purchase the new piece separately at otkstudio.co.uk.
Refunds
OTK will refund the returned item(s), subject to acceptance, at the invoiced prices excluding delivery costs.
The returned items will be checked and refunded within 15 days of receipt of your return. As soon as we proceed with the refund, you will receive a confirmation email.
Please note that depending on your bank, it may take several days for the credit to be displayed on your account.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
For further enquiries, please send an email to contact@otkstudio.co.uk.